Refund Policy

Nine7 Electronic Store Refund Policy

Our top priority is your complete satisfaction. If you purchased a product from our online store but discovered a manufacturing defect upon receipt, we ensure your right to exchange or return it under the following terms:

1. Dissatisfaction with the product: Within 7 (seven) calendar days from the date of receipt.
2. Product with defects: Within 30 (thirty) calendar days from the date of receipt. For defects such as damaged glass or display, visible scratches, or missing parts, the customer must contact us within a maximum of 24 hours after receipt and provide images of the received package. If the customer contacts us after 24 hours, the issue will be considered as caused by misuse.

The first step for an exchange or return is to contact our Customer Service Center. Our team will guide you on how to proceed with the return of the product.

For Returns Due to Dissatisfaction

The product must not show any signs of use. In the case of watches, the product must not have been adjusted (e.g., links removed from the strap). The product must be returned in the same condition as it was received, including the original packaging (postal packaging with the label). Otherwise, the refund or exchange will not be processed.

Once we receive the package, we will analyze it to confirm that it meets the return conditions. After confirmation, our Customer Service Team will contact you, and you will have the option to:

1. Exchange it for any other product available in our stock.
2. Receive a refund for the product's cost (we do not refund shipping costs if the delivered product matches the order and is in perfect condition).

Warranty

All products in our store come with a 30-day warranty, starting from the date of receipt.

To activate the warranty, the customer must send us a video of up to 1 minute demonstrating the issue. The video must also show the packaging of the received product (postal packaging with the label). Showing the packaging in the video is mandatory. Alternatively, the customer can provide photos that clearly show the defect, ensuring the product’s packaging is visible in the images.

Note: Nine7 Electronic Store does not provide technical assistance or have authorized service centers. For further questions, contact our team, and we will provide all necessary support.

IMPORTANT INFORMATION

Our warranty does not cover aesthetic damages occurring after purchase, such as cracked or broken screens and similar issues. The warranty also does not cover:

• Fluid damage: For example, dropping the product in water or submerging it. Although some products are water-resistant, certain limits must be respected for each product.
• Damage caused by repair attempts: Repairs or adaptations made by the customer or third parties.
• Improper use of accessories.
• Wear and tear: Issues such as scratches on the screen, oxidation caused by excess uric acid from the user, or other wear resulting from normal usage.
• Acceptable battery lifespan reduction.
• Product resistance testing: Including tests for glass durability, water resistance, and other similar tests.

Nine7 Electronic Store Team

Let me know if you need adjustments or further refinements!