Shipping policy

Nine7 Electronic Store Shipping Policy

The products listed in our store are shipped by our international suppliers directly to the address provided during checkout.

Our "Free Shipping" method, which has a fixed cost of $0.00, takes 20 to 45 business days (after the product is shipped), depending on the destination. The product is shipped within 3 to 6 business days after payment confirmation in our system. We provide a tracking code so the customer can monitor the delivery progress of their order. Note: In certain cases, this delivery timeframe may extend by a few business days due to delays, strikes, holidays, high demand periods, or other circumstances beyond our control.

Taxed or Custom-Dutied Products

Approximately 99% of orders placed in our store are delivered to the customer's address without additional costs. However, in rare cases, the order may be subject to customs duties. In such instances, the postal service will send a notification to the address provided at checkout, informing the customer that the product has been taxed. The notification will include instructions for picking up the package at the specified postal office upon payment of the customs fee.

In this specific situation, we recommend the following procedure:

1. Visit the postal office indicated in the notification and collect your package. Nine7 Electronic Store is not responsible for any refunds of customs fees or taxes.

Postal Dispatch Fee

All purchases made in our store are international and shipped from our distribution center outside the United States. As mentioned in the section above, this fee is the sole responsibility of the customer.

Payment Confirmation

After completing a purchase, payment confirmation may take 1 to 3 business days to process, depending on the rules of the payment gateway and credit card issuers.

Logistics Processing

You will receive your tracking code via email and the contact information provided during checkout. The tracking code will be sent within up to 8 business days after payment confirmation. It is important to check the products upon delivery and refuse receipt if the packaging is not in proper condition or shows signs of damage. In such cases, notify our Customer Service immediately.

Delivery Information

Products are delivered by the postal service. In some cases, such as when the recipient is unavailable or the address is in a restricted delivery area, the postal service may leave a notice for the customer to pick up the package at the nearest postal office.

For orders containing two or more products, they may be shipped separately, and a tracking code will be issued for each item. As these are international shipments, tracking updates on the postal service’s website may take 5 to 20 business days to appear after the tracking code is provided. Damaged products during transit are the responsibility of the postal services.

Address Information

The customer is responsible for reviewing the delivery address before confirming the purchase. If a product is returned due to an incorrect address or insufficient details, the customer will bear full responsibility. If the postal service attempts delivery but is unsuccessful, the product will be held at the local postal office for pickup. If not retrieved, it will be returned to the sender overseas.

Customs Procedures and Import Duties

Since this is an import service, all merchandise is subject to customs procedures and potential duties. Nine7 Electronic Store is not responsible for any additional costs (fees, charges, and taxes) applied by the government to your order.

If you have any questions regarding delivery times, our team is always available through the support channels on our website or via email. By making a purchase, the customer agrees to the terms and conditions established by Nine7 Electronic Store.